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Once your funding arrangements are confirmed for your Community Tech Help program, you're ready to make a formal booking!
You can submit the booking request quickly and easily via Lively's Partner Portal, where you can then view updates on the schedule, the matched Helper, and read the Helpers' session notes.
Accessing the Partner Portal
Accessing the Partner Portal
If you are not sure whether you have access to the portal, try to log in using your work email. You will be sent a unique login code. If it doesn't appear, check your spam folder.
If we do not recognise your details, please contact matching@lively.org.au to get set up!
Got other questions about the Partner Portal? Check out our FAQs.
- Start a new request
Once you have access to our Partner Portal:
Click on '+ New request’.
Click on 'Community-based'.
2. Name your venue
2. Name your venue
Select the venue where you wish to run the session.
For venues where you have previously run tech help with us, select their name from the dropdown list, OR
For new venues, click 'Add new venue' and fill in the details.
All venues you add will appear in your portal under ‘Members’. If you have clients whom we are supporting in-home, they will also appear here.
3. Design your calendar of activities
3. Design your calendar of activities
In the text field, please outline clearly the details you have previously discussed with our team.
The date and time of each session (or the date range, noting any skipped sessions due to public holidays). We encourage booking for the same date and time each week per venue, to help create consistency for your residents!
The session type for each session. Lively has three types of tech help sessions, and you are welcome to mix and match them, although we encourage you to work with us to design the mix that will be right for you.
Tech Help Workshop: Group workshops in which attendees are introduced to a specific tech skill in a friendly and welcoming environment, e.g. getting to know your device, video calling, email. A room with a projector is required for this session type.
1:1 Friendly Tech Help: Bookable 1:1 50-minute tech help sessions with a Lively Helper, responding to each participant's area of need.
Tech Help Pop-Up: Drop-in group tech help sessions with no set structure, responding to whatever issues participants present with.
4. Enter the key details
4. Enter the key details
You will then be asked to summarise some of the key details in the following fields:
How many sessions you would like to book.
The length of each booking (note that there is minimum 3 hour booking per Helper for Community Tech Help).
The frequency of sessions.
The number of Helpers required per session.
The days and timeslots you have requested (this step helps speed up the matching process with Helpers).
5. Note any special requests
5. Note any special requests
In the final section, we invite you to note anything else that is important for the program delivery, such as:
If you have requested Tech Help Workshop, please request any specific topics you would like covered. You can view Lively's topic list to the right.
Language needs of participants. Lively currently is able to provide in-language support in:
Mandarin
Vietnamese
Italian
If you have another language group requiring support, work with us to see if we can hire Helpers with those language abilities.
Any other information about the background or confidence/skill level of the expected participants.
Tech Help Workshop Topic Guide.pdf6. Submit your request
6. Submit your request
Once you hit 'Submit', our Matching team will get to work matching Helpers with your program! They will stay close in touch with you to confirm progress, while you get started on program promotion.
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