Manage billing

Billing information

When you complete your onboarding in the Partner Portal you will be prompted to provide the following billing information:

• Email address to send invoices to

• Name of organisation for billing

• Billing address

• Purchase order number for Lively invoices

Billing cycles

In-Home Support (invoiced fortnightly)

• CHSP/Councils

  • One invoice, aggregate service hours on a line item

  • See detail in Shifts completed report

  • We use your purchase order number as reference on the invoice so it can be allocated by your accounts team

  • 30 day payment terms

• Home Care Packages

  • One invoice per member, so it can be charged to their package

  • Includes the member’s name as reference on invoice

  • Sessions and any transport charges itemised

  • 14 day payment terms

Community Tech Help (invoiced in advance)

• • Invoiced for full program up front.

  • We use your purchase order number as reference on the invoice so it can be allocated by your accounts team

  • Payment prior to program or within 30-days, whichever is sooner.

If you have enquiries about your invoice, contact accounts@lively.org.au.