Prepare for your program

1. Connect with a Matching Coordinator

• You’ve submitted your request and you’ll now be liaising with one of Lively’s Matching Coordinators who will keep you up to date with progress and be your first point of contact throughout the duration of the program. 

• Typically the Matching Coordinator will arrange a meeting with you to chat through finer details of the program, eg: participants’ needs, promotion, collecting impact data through surveys etc.

• If the program will run for longer than a month, the Matching Coordinator will set up an online monthly meeting with you to check in on the program progress and address any issues, feedback or to share some success stories.

• Towards the end of the program, the Matching Coordinator or Partnerships Manager may chat with you about whether you wish to renew the program.

2. Promote your program

You are responsible for promoting the Lively tech help sessions to local residents. You can choose to develop your own promotional materials if you would like, or you can approach the Lively team for assistance in developing materials.

If using your own materials, please ensure you indicate that Lively is your delivery partner, and include one of the Lively logos below (right click to copy), alongside the following blurb:

"Lively is a not-for-profit organisation employing young people aged 18– 25 to support and build relationships with older community members. Visit lively.org.au."

As part of your promotion, we encourage you to keep in mind the specific session types that you have booked:

• Tech Help Workshop

• Tech Help Pop-Up

• 1:1 Friendly Tech Help

3. Book participants

You will need to organise bookings for your Community Tech Help session via your own preferred booking system.

• If you are running 1:1 Friendly Tech Help sessions, these are broken into bookable 50-minute 1:1 sessions, with 3 helpers seeing 3 members each over 3 hours (i.e. 10am, 11am, 12pm).

• Typically, partners who are running Tech Help Workshop or Tech Help Pop-Up programs do not require participants to book in advance. However, this is up to you and your centre. Please note that we advise a ratio of no more than 5 participants per Helper. If numbers exceed this, we may need to call on centre staff to provide additional assistance.